Questions
ACCOUNT
How can I create my customer account?
On the home page, click "Account", and then follow the instructions on the screen, which will guide you through the creation of your account.
When you log into your account, you can display your order history, change your password and delivery addresses, administer your subscription to the newsletter and manage your returns.
Do you share my personal information with third parties?
Information that you provide to MARGRIET NANNINGS will never be shared with, or sold to, other businesses.
How can I update the information in my customer account?
On the home page, click "Account", and then click the appropriate category (Account Information, Credits Cards, Address Book, My Orders, Exchanges and Returns, Newsletter Subscription)
How can I delete my customer account?
To delete your customer account, please contact MARGRIET NANNINGS customer care, by sending an email to: info@margrietnannings.com
What should I do if I forget my password or if I have trouble logging in?
If you are unable to log in, click "Forget my pasword. You will receive a new password by e-mail. You can then log in and modify it in "Account" / "Account Information" / "Change password". If you continue to have trouble logging in, please contact MARGRIET NANNINGS customer care, by sending an email to: info@margrietnannings.com
MARGRIET NANNINGS NEWSLETTER
How can I subscribe to the MARGRIET NANNINGS newsletter?
On the website, click "Newsletter" in the top right menu or "Subscribe" at the bottom of the page, and then enter your e-mail address. You will receive the latest news from MARGRIET NANNINGS
How can I unsubscribe from the MARGRIET NANNINGS newsletter?
You can unsubscribe at any moment by clicking on the unsubscribe link in the bottom of your last newsletter.
MY ORDER
How can I place an order?
Search by brand, product type or style and choose one or more products. Select color and size you prefer by adding the products to your bag. Finally, click the bag and follow the steps to place your order.
Must I create a customer account to place an order?
To place an order on MARGRIET NANNINGS website, you must create a customer account. This allows you to store delivery and billing information for your orders, and to manage any product returns.
Can I modify or cancel my order?
To modify or cancel an order, please contact MARGRIET NANNINGS customer care as soon as possible, by calling phone or email: 0031 (0) 20 620 76 72, info@margrietnannings.com
How can I be sure that my order has been confirmed?
You will receive an e-mail once your order has been confirmed.
How soon will my order be processed?
You will receive an e-mail once your order has been confirmed, we try to have the order shipped the same day and you will receive a tracking code.
Orders placed on Saturdays, Sundays or public holidays will be confirmed, processed and shipped the next working day.
How can I view the status of my order?
You will receive an email with ‘Tracking information’.
What can I do if I have trouble placing an order?
Please contact MARGRIET NANNINGS customer care, by phone or email: 0031 (0) 20 620 76 72, info@margrietnannings.com
What are the means and conditions of payment?
All transactions on the MARGRIET NANNINGS website take place in Euros.
We accept the following credit cards as means of payment: Credit Card, Visa, MasterCard and American Express.
Why was my payment refused?
When your order is being confirmed, we ask your bank for a preauthorization. If it is not granted, we are obliged to refuse your order and it will not be processed any further.
For more information, please contact MARGRIET NANNINGS customer care, phone or email: 0031 (0) 20 620 76 72, info@margrietnannings.com
MY DELIVERY
What countries can you ship to?
We can ship to any country worldwide.
What carrier do you use?
Carrier choice depends on the country your order is shipped to.
How can I track the delivery of my parcel?
Log into your account, and then click "My Orders". The status of your orders will be displayed. A link allows you to track the delivery of your parcel.
When your order is shipped, you will receive an e-mail containing the tracking number and a link to the carrier's website.
Can my order be picked up at an MARGRIET NANNINGS store?
Yes, it is possible to pick up your order at the MARGRIET NANNINGS Men, Women or Outlet store.
Can my order be shipped to an address other than the billing address?
Yes, you can have your order shipped to another address then the billing address.
Can I change the shipping address once my order has been confirmed?
Once your order has been confirmed, if you want to change the shipping address, please contact MARGRIET NANNINGS customer care as soon as possible, phone or email: 0031 (0) 20 620 76 72, info@margrietnanings.com Although we will do our best, we cannot guarantee that such requests can be taken into account.
My parcel was damaged in transit. What should I do?
If, upon delivery, you find that your parcel is damaged, we recommend that you indicate this by description, taking pictures and contacting us through email: info@margrietnannings.com
A product is missing in my parcel. What should I do?
Please contact MARGRIET NANNINGS customer care as soon as possible, by phone or email: 0031 (0) 20 620 76 72, info@margrietnannings.com
I have received a defective product. What should I do?
Please contact MARGRIET NANNINGS customer care as soon as possible, phone or email: 0031 (0) 20 620 76 72, info@margrietnannings.com
MY EXCHANGES
Under what conditions may I exchange a product?
Online exchange is available for all orders placed via the website.
Exchanges can only be made for a different color and/or size of the same item. You cannot exchange an item for an item with a different product code.
For hygiene reasons, undergarments cannot be exchanged.
A given item may only be exchanged once. If, after completing the exchange, you are still not satisfied with the new item, your order will be reimbursed for the value of your original item.
Since the website and MARGRIET NANNINGS stores operate independently, a product that has been purchased on another Fashion Portal Network cannot be exchanged via the MARGRIET NANNINGS website. Only items purchased on our website can by exchange through MARGRIET NANNINGS online store.
RETURNS
Under what conditions may I return a product?
Products must be returned in new condition and in their original packaging.
Products cannot be returned if they are incomplete, damaged, soiled, or if they have been worn. For reasons of hygiene, undergarments cannot be returned.
I would like to return a product. What should I do?
To return a product, you must first obtain a return authorization by sending us an email to: info@margrietnannings.com
When your request has been authorized by MARGRIET NANNINGS customer care, you will receive an e-mail with a prepaid UPS label. The return shipping charges are paid by MARGRIET NANNINGS.
You only have to print it and place it on the parcel. Then, you can drop the parcel off at your local post office.
What is the time limit for returning a product?
The time limit is 7 days, counting from the delivery date.
How long does a refund take?
Once your return package has been received and validated, the refund will be processed on the same day. You will receive an email confirming the refund.
How can I tell if MARGRIET NANNINGS has received my parcel?
To determine the status of your return, please contact MARGRIET NANNINGS customer care, by phone or email: 0031 (0) 20 620 76 72, info@margrietnannings.com
Can I return a product I bought on the website in an MARGRIET NANNINGS store, or vice versa?
It is possible to return your online purchased items at the stores. It is not possible to return your purchased items bought in the stores by post.
SALE
Can i return a product I bought on Sale?
Items reduced in price can not be returned as they are on sale at the end of season.
OUR PRODUCTS
I am looking for a product that is not shown on the website?
The website features our current collection. If you do not find the product you are looking for, maybe you have seen something on our social media platforms, please contact MARGRIET NANNINGS customer care, by phone or email: 0031 (0) 20 620 76 72, info@margrietnannings.com
How can I get more information about a product?
You will find its principal characteristics on the product page (description, composition, care instructions…)
If you would like other information about a product, please contact MARGRIET NANNINGS customer care, by phone or email: 0031 (0) 20 620 76 72, info@margrietnannings.com
Where can I find products from previous MARGRIET NANNINGS Stores collections?
After a period of one year, our previous collections are available at:
OUTLET MARGRIET NANNINGS
Prinsenstraat 15
1015DD, Amsterdam
T. 0031 (0) 20 420 20 97
Wednesday till Saturday, from 10:30 till 18:00
CUSTOMER CARE
How can I contact MARGRIET NANNINGS customer care?
You can send an e-mail through our contact page in the top right menu or send an email to info@margrietnannings.com. You can also contact us by phone depending on your specific question for which store.
Men Store: 0031 (0) 20 6203413
Women Store: 0031 (0) 20 6207672
Monday till Saturday between 10:30 and 18:00
Outlet: 0031 (0) 20 4202097
Wednesday till Saturday between 10:30 and 18:00
POINT OF SALE
How can I obtain the address for the MARGRIET NANNINGS stores?
You can obtain the addresses of our stores by clicking on Stores link on the website.
Where can I get more information about the MARGRIET NANNINGS stores?
You can stay informed about the latest news from MARGRIET NANNINGS by subscribing to the MARGRIET NANNINGS newsletter.
How can I apply for a job at MARGRIET NANNINGS?
Please send a covering letter, a letter of application and your CV to the following address: info@margrietnannings.com